Your managers have appraisal forms, but no real performance culture — KPIs are set once a year and forgotten, and difficult conversations about underperformance are avoided until it's too late to fix anything.
Participants learn to design meaningful KPIs, conduct performance conversations that actually change behaviour, and build the accountability systems that make performance management continuous — not just an annual paperwork exercise. Organisations gain managers who address performance proactively and employees who understand exactly what success looks like.
Key Outcomes
Design SMART KPIs aligned to team and organisational strategic objectives
Conduct structured performance review conversations using a proven four-part framework
Address underperformance early using a documented performance improvement process
Build a performance rhythm that keeps KPIs visible, relevant, and motivating year-round
What Makes it Different
KPI Design Workshop: participants draft real KPIs for their actual role during the session
Performance conversation role-play using your organisation's review format and templates
Performance Management Toolkit: conversation guides, KPI templates, and a PIP framework to take back
Training can be integrated with your existing performance management system, appraisal templates, and company values to ensure what's learned is immediately applicable in your performance cycle.
Particularly impactful when rolled out alongside a performance system refresh or appraisal cycle launch — delivered to management cohorts in manufacturing, property, financial services, and GLCs.