Working Towards Better Workplace Communication Skills

30 Jan, 2024, Remote Online Training - Public

IPA Training is Registered with

Learn from the Best

Mr Viknesh Ashley has more than 10 years of experience working in roles related to writing and jour¬nalism, including StarProperty.my under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.

 

Mr Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing skills. Organisations that he has trained and co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha Motor Sdn Bhd, Deloitte Malaysia, Astro Malaysia Holdings Bhd. etc.

 

Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in Communication & Media Management. 

Venue Details

Remote Online Training - Public

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Applying Emotional Intelligence in Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Using the Assertive and Constructive Communication Style
INTRODUCTION
Effective communication is key for success at the workplace as it allows employees to express themselves clearly, and confidently. This course is specially designed to equip participants with the necessary skills to excel in workplace communication.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the role of emotional intelligence in effective communication.
  2. Recognizing and overcoming communication barriers.
  3. Realizing the importance of listening skills and positive communication.
  4. Practicing assertive communication to build relationships.
  5. Creating a culture of giving and receiving constructive feedback.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, practice sessions and group discussions
COURSE CONTENT
9:00

Module 1: Applying Emotional Intelligence in Workplace Communication

  • Understanding the importance of effective workplace communication skills
  • Determining the impact of effective and ineffective communication
  • Incorporating the 7C’s for enhanced communication effectiveness
  • Highlighting the role of positive attitude in business interactions
  • Identifying traits and attitudes that support better communication
  • Analyzing the role of emotional intelligence for successful communication
10.45

Module 2: Identifying and Overcoming Communication Barriers

  • Identifying and overcoming communication barriers
  • Using the constructive tone in communication
  • Differentiating intention and perception
  • Understanding the importance of body language when conversing
  • Working towards being a better listener for successful communication
  • Replacing negative language with positive language
1:00 Lunch
2:00

Module 3 – Using the Assertive and Constructive Communication Style

  • Understanding passive, aggressive, and assertive styles of communication
  • Communicating the polite and powerful way
  • Using assertive communication to maintain relationships
  • Identifying workplace situations to practice assertiveness
  • Dealing with rude and aggressive communicators
  • Overcoming fear and building confidence to express oneself at work
  • Giving feedback and praise in a professional and effective manner
5:00 End of Course